I have been looking but I did not receive and email for the reward I just redeemed?

Answer: There are two answers here. 1.) If you registered with a Yahoo of Hotmail email address, we do not currently support emails to those servers. We suggest editing your email address in your account or creating a new account with a different email address. We realize this is really annoying. We apologize for this inconvenience and are working to fix this.

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Why does it seem like some things aren't working how they're suppose to?

Answer: We are working through the kinks. This is a beta product so we are still fine tuning. We are working with our development team to address these issues.. We need your help. Please email info@gooddog.app with any issues with the platform.  

 

Why isn't my Facebook and/or Google+ login working?

Answer: Be sure to register and sign in with your email.  This feature will be unlicked with out official launch

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Why can't I see all the feaures?

Answer: This could be because you are logging in or registering with our Facebook/ Goggle+ features. Please sign in ans register with an email address. 

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What kind of rewards can I get?

Answer: We partner with pet loving brands that appeal to you and your dog.   

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For In-App issues, please see FAQs on your account within the app.